Channel 2 Action News is reporting that DeKalb County water officials made “a serious error” last August with a public health warning about a drop in water pressure. The report says the system understated the effect of the problem.

“DeKalb County’s response to the drop in water pressure made it seem like a minor disruption, affecting only 37,000 customers in Tucker,” WSB says on its website. “But, what virtually no one knew in August is that DeKalb County was besieged by customer complaints about low pressure from Lithonia, Tucker, Stone Mountain, Decatur, Chamblee, Doraville and Dunwoody – the entire county.

The report quotes a state inspector as finding, “The boil water advisory should have been issued system wide. Calls from customers that were out of the water were not heeded by upper management.”

For the full WSB report, click here.