Thousands of north DeKalb County residents recently received notices stating incorrectly that their water supplies would be shut off for not paying their water bills, officials say.
Interim County CEO Lee May apologized for the problems during a public meeting at Dunwoody City Hall on Feb. 5.
“We had a major hiccup. We messed up,” May said. “You didn’t get your December bills, but you did get your cutoff notices.”
May said as many of 8,500 customers may have received the improper notices. The customers were not mailed bills in December, as they should have been, May said. Later, the water department’s billing system later flagged the customers for nonpayment even though they hadn’t been billed properly.
“Let me just apologize,” he said.
He said county officials are working to fix the billing problems. Water will not be shut to customers who received the improper notices, he said. Customers who paid fees to avoid water shutoffs will have that money deducted from future bills, he said.
“We’re stopping any cutoffs,” he said, “so your water is not in danger of being cut off.”