From reporting potholes to cracked sidewalks to dead trees, Brookhaven residents are reporting items directly to city officials that they want to see fixed through the city’s Brookhaven Connect app available on iPhone and Android phones.

Up and running since October 2015, the app allows people to take a photo and send it in with their complaint. Here are some reports showing that results may vary.

The Sherlock of weed-killing
Created: May 24 at 10:16 a.m.
Location: 2688 Osborne Road NE
Description: Shoulder-high weeds and trash

On June 30, the city responded that it was already aware of the issue—but then revealed its step-by-step sleuthing into the identity of the lawn-owner.

“A Notice of Violations was sent to the owner to cut the property on April 28, 2016,” the city responded. “Found a new owner and a Notice of Violations was sent on May 10. Received the certified letter back from the post office for the new owner stating that the PO box was unknown May 18.”

“Sent a letter to the registered agent of the owner of the property on June 6, 2016,” the city continued. “Received a letter back from the registered agent stating that they do not represent the company that owns the property and that they do not have an interest for the property in which the violations exist. Found a new address for the owner and a Notice of Violations was sent on June 29, 2016. Spoke with the owner and she informed that the grass will be cut on Monday morning July 25.”

On July 26 at 03:21 p.m., the city wrote: “The grass and weeds have been cut.”

Move this truck
For three days straight in June, a resident complained about a truck parked at an intersection.

“Big white truck parked at stop sign at intersection of Park Ave and Apple Valley. Parks here often and impedes safe travel,” the resident wrote on June 19.

“Parked for three days at stop sign. I cannot see around this F-350 without sticking way out into possible oncoming traffic,” the resident wrote again on June 21.

“Parked at stop sign, 3rd report. What use is this app?” the motorist reported June 22.

The city responded June 30, and with each entry stated the complaint had been turned over to the city’s police department and that a notice had been placed on the parked vehicle. The report’s status is “closed.”

Not our fence, not our problem
Created: June 12 at 4:19 a.m.
Location: 4120-4190 Peachtree Road

Complaint: “This photo does not come anywhere near capturing the magnitude of the long stream of debris along the broken, rusty, chain link fence that restricts Peachtree Road access to Brookhaven Park. Was so hopeful when the city took over maintenance of the park that that litter removal on the Peachtree Road side of the fence would occur more frequently than it did when the county was responsible for maintenance. Unfortunately, just the opposite has occurred. Please address this eyesore. Would also be nice if Roundup could be sprayed on the weeds growing in the curb/sidewalk crack all along this same area. Thank you!”

June 13 at 3:28 p.m., city response: “This is actually GDOT R/W [Georgia Department of Transportation right of way] so it would be up to GDOT to maintain [not] the city. Also, the fence is part of the service center property owned by DeKalb County and they are responsible for maintaining this fence.”

On July 26, the city updated the report’s status to “not an issue.”

Dyana Bagby

Dyana Bagby is a staff writer for Reporter Newspapers and Atlanta Intown.