DeKalb CEO Michael Thurmond announced April 4 that approximately 8,000 DeKalb water and sewer customers, who have had their bills held because of unverified billing data, will begin to receive regularly scheduled bills beginning the week of April 10, according to a county press release.

Thurmond will provide more information on Wednesday, April 5, during the first of three 30-day progress reports on the New Day Project that is intended to correct the problems of inaccurate billing. Thurmond’s water billing update will be at 6:30 p.m. in the Maloof Auditorium, 1300 Commerce Drive, Decatur, GA 30030. The meeting will be broadcast live on Comcast Cable Channel 23 for residents living in DeKalb County. It also will be streamed live on the county website at

“With the support of the DeKalb County Board of Commissioners, we have developed a short- and long-term strategy to restore trust and integrity to the water billing system,” Thurmond said in the release. “The root causes of the water billing problem include inadequate planning, staffing and training, as well as inefficient billing software, defective water meters and insufficient communication.”

Beginning the week of April 10, affected customers will begin receiving their January and February monthly and bimonthly bills. These will include a letter from Thurmond detailing some of the causes for the delayed bills and recent corrective actions.

Held bills will not be assessed late fees or other penalties for late payment. Extended payment terms only will be available for the held bills. Any balance that was due prior to September 2016 will still be due and will carry forward on the January/February bill.

DeKalb County has a total of 194,000 water and sewer customers. In September 2016, approximately 37,000 accounts could not be independently verified as being accurate.

On Feb. 28, the DeKalb County Board of Commissioners approved CEO Thurmond’s recommendation to fund the New Day Project.

Customers needing an extension to pay their bills should contact the Utility Customer Operations Center at 774 Jordan Lane in Decatur, or call 404-378-4475 to speak with a customer service representative.

For more information regarding the New Day Project, visit:

Thurmond’s letter going out to the 8,000 customers is below:

Dyana Bagby

Dyana Bagby is a staff writer for Reporter Newspapers and Atlanta Intown.